top of page

Privacy Policy

Systems Solutions Limited (“SSI”) recognizes the importance of maintaining the privacy, security and accuracy of personal information in accordance with the applicable privacy legislation.

 

At SSI we recognize the importance of protecting the personal information that we hold respecting our customers, suppliers, employees and others.  

SSI’s Privacy Policy outlines the framework of SSI’s policies and procedures regarding its collection, use, retention and disclosure of personal information in respect of its customers and others. Our privacy principles only apply to personal information about identifiable individuals and corporate entities. Personal information does not include the name, title, business address and business phone number of an employee of an organization.

In the context of this Policy, the term “customer” includes all current, former and prospective clients.

Why Does SSI Collect Information?

SSI collects personal information in order to provide our products and services to our customers and to service their accounts. In addition, as an employer we collect information to provide employment and human resources services and to comply with applicable government regulation.

We collect personal information in order to communicate with our customers and prospective customers in order to inform them about additional products and services or answering questions you may have.

How Does SSI Collect Your Personal Information?

SSI only collects personal information by lawful and fair means and only that which is reasonably necessary for the purposes identified.  Whenever possible, we collect personal information about customers and others directly from those parties or authorized agents or from referrals by individuals whom such parties have requested to provide us with specific information.

Sometimes we may obtain information about you from other sources including:

  • Government agencies and registries

  • Financial institutions and credit bureaus

  • Other third parties who represent they have the right to disclose such personal information

  • In the case of employees, medical professionals

How Does SSI Use Your Personal Information?

SSI may use your personal information for the following purposes:

  • to provide our products and services (including SSI Web)

  • for invoicing, record keeping, customer contact and service matters

  • for account collection purposes

  • to manage and develop its business and operations

  • to develop or offer services and products tailored to those needs of current and potential customers and to communicate with customers regarding current and future products and services

  • to follow up on customer comments and suggestions

  • for use as authorized/required by or under law, and

  • for any other purpose where your consent is provided

Disclosure of Your Personal Information

SSI will only disclose your personal information for purposes related to providing its services to you, or with your expressed or implied consent, or if required or authorized by law. For example, we may disclose your information:

  • when the services we are providing to you require us to give your information to third parties

  • to distributors for the purpose of providing our services to you

  • if we engage specialized consultants to assist us in providing services to you

  • where it is necessary to establish or collect an unpaid account

  • if required by law (i.e. Court order)

Consent

We may obtain your consent to our collection, use and disclosure of your information either expressly, for stated purposes (such as service agreements) or impliedly when the purposes are not stated expressly, but are indicated by the relevant circumstances or which follow logically from other expressly stated purposes. You may withdraw or amend any consent previously given by contacting our Privacy Officer, Mr. John Evans, President, subject to any legal or contractual restriction and upon reasonable notice to us.

Your consent to our collection of certain personal information may be required in order for us to provide our services. However, we will not require, as a condition of providing a service, that personal information not relating to providing such service be collected.

Updating Your Personal Information

Since we use personal information to provide services to you, it is important that the information we keep is accurate and up to date. If any of your information changes, please contact us so that we may make any necessary changes.

Is My Personal Information Secure?

SSI uses appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information.  Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures including premises security, restricted file access to personal information, technological safeguards including security software and firewall to provide unauthorized computer access, and password and security protection.

SSI requires that third party service providers to whom personal information may be transferred provide a level of security for information that meets the general standards as set by law.

We instruct our employees with access to your information that it is to be used only in accordance with the principles set forth in this policy. Employees who misuse customer information may be subject to appropriate disciplinary action.


In communicating with us, you should be aware that e-mail is not a fully secured medium.

Access to Your Personal Information

We will respond promptly to any request for access to your personal information.  There will be no cost for reasonable request to such access, unless you request copies of records or your request involves significant retrieval costs. We will advise you of the cost, if any, prior to the retrieval of such records or information.  SSI will not respond to requests for access to personal information that are frivolous, vexatious or repetitious.

In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you. Such circumstances include those in which the personal information cannot be separated from the records of others, cannot be disclosed for reasons of personal security or commercial confidentiality (i.e. trade secrets).

Correcting Errors

If we hold information about you and you advise us that it is not accurate, complete and/or up-to-date, we will take appropriate steps to correct it.

Website

Protecting your privacy is an important feature of our website.  The general privacy principles set forth in this policy apply to our website.

You will not be able to access certain restricted areas of our website or download certain demonstrations without inputting your personal information. However, if you chose not to provide your personal information you will still be able to access many aspects of the website.

Our website may contain links to other sites, which are not governed by our Privacy Policy. On our website, as with other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.

SSI Web

Privacy is of utmost importance in providing our SSI Web e-commerce platform to registered users. The general privacy principles as set forth in this Policy apply to our SSI Web. More particularly, registered users of this Service will be required to provide personal information in order to obtain access to the information on our server. Access to our server entitles you to certain information contained on that server and to protect against unauthorized use or viewing. SSI uses encryption and/or authentication tools and any other methods to protect personal information accessible from your web page.

Questions, Concerns, Request for Access

If you have any questions or concerns, wish to access your personal information or wish to change your preferences regarding our use of your information, please contact our Privacy Officer:

John Evans
President
Systems Solutions Limited
6 Edwards Mill Lane
Schomberg ON L0G 120
Canada

Telephone: (905) 939-1080
Cell: (416) 318-4607
Email:john.evans@ssiop.com

bottom of page